Refund policy

Return policy

Free 14-day return policy

All Kuoma products have a 14-day return policy. Returning the product is free of charge to the customer, but the original shipping costs will not be refunded. In order for us to be able to process, approve, and refund the return, we kindly ask you to carefully review our return policy. If you are having any problems with the return, or have any questions, please contact the online shop’s customer service by sending a message to kuomashop@kuoma.fi or by calling us at tel. +358 15 415 1100 on weekdays 8 am–4 pm.

Instructions for exchanging and returning products:

1. Carefully fill out the return form provided with the parcel.

2. Pack the products in the original packaging in which they were delivered to you. Make sure that any tags and other product information are still attached to the products. Enclose the return form in the box and close the parcel.

3. Tape the return consignment note that you received with your order on top of the parcel.

4. If your order was shipped by Matkahuolto, please return the parcel to a Matkahuolto service point Parcels received through Posti must be returned to a Posti outlet.

5. Keep the return receipt that you are given at the outlet. This receipt proves that you have returned the product.

The customer has the right to return the product within 14 days after receiving the product. However, the right of return does not exist if the product has been used or if the return is made after the above-mentioned period of time. All actions with the exception of opening of the product packaging as well as inspecting and fitting the product in a customary manner shall be considered as using the product.

Failing to pick up a delivery is not considered the same as returning the product. If the customer does not pick up their parcel in time (within 7 days with both Posti and Matkahuolto), the parcel will be sent back to Kuomiokoski Oy. The customer will be charged €20 for any uncollected parcels. This fee consists of the delivery, restorage, and other actual costs. The fee will be deducted from the refund made to the customer.

Product exchanges are currently not possible. If the customer wants to exchange a product, the product must be returned and the customer must place a new order. The price of the returned product will be refunded in accordance with the payment method. However, please note that the original shipping costs will not be refunded.