What should I do if I want to exchange a product that I have ordered from the online shop?
If you want to exchange a product, you can return it and place a new order for the product that you want. The price of the returned product will be refunded in accordance with your payment method after the product has arrived at our warehouse. Returning the product is free of charge to the customer, but the original shipping costs will not be refunded.
Are outlet products also covered by the return policy?
Yes, all of our products have a standard 14-day return policy, including discount and outlet products.
What is the exchange and return policy of the online shop?
The customer has the right to return the product within 14 days after receiving the product. However, the right of return does not exist if the product has been used or if the return is made after the above-mentioned period of time. All actions with the exception of opening of the product packaging as well as inspecting and fitting the product in a customary manner shall be considered as using the product.
Failing to pick up a delivery is not considered the same as returning the product. If the customer does not pick up their parcel in time (within 7 days with Posti, Postnord or Matkahuolto), the parcel will be sent back to Kuomiokoski Oy. The customer will be charged €20 for any uncollected parcels. This fee consists of the delivery, restorage, and other actual costs. The fee will be deducted from the refund made to the customer.
If the customer wants to exchange a product, the product must be returned and the customer must place a new order. The price of the returned product will be refunded in accordance with the payment method. However, please note that the original shipping costs will not be refunded.
Is returning products to the online shop free of charge?
Yes, returning products is free of charge to the customer. However, please note that the original shipping costs will not be refunded.
How can I return products that I have purchased in the online shop?
All of our products have a 14-day return policy. Returning the product is free of charge to the customer, but the original shipping costs will not be refunded. In order for us to be able to process, approve, and refund the return, we kindly ask you to carefully review our return policy (available under the following section). If you are having any problems with the return, or have any questions, please contact the online shop’s customer service by sending a message to firstname.lastname@example.org or by calling us at tel. +358 15 415 1100 on weekdays 10 am–4 pm.
Instructions for exchanging and returning products:
1. Carefully fill out the return form provided with the parcel.
2. Pack the products in the original packaging in which they were delivered to you. Make sure that any tags and other product information are still attached to the products. Enclose the return form in the box and close the parcel.
3. Tape the return consignment note that you received with your order on top of the parcel.
4. If your order was shipped by Matkahuolto, please return the parcel to a Matkahuolto service outlet. Parcels received through Posti must be returned to a Posti outlet. Parcels received through Postnord must be returned to a Postnord service outlet.
5. Keep the return receipt that you are given at the outlet. This receipt proves that you have returned the product.
How soon will I receive the refund to my account/credit card after I have returned a product?
Once the product has returned to our warehouse, a refund on the purchase price will be made as soon as possible. Please note that, in some cases, it may take up to 10 weekdays for returned products to be delivered back to the warehouse. The actual refund will be made through the payment service, i.e. Paytrail. However, please note that the original shipping costs will not be refunded.
If you purchased the product from a retailer, contact the retailer for instructions. You can also contact Kuoma: fill out the form below and submitt it to Kuoma customer service by email email@example.com. Questions on the complaint form can also be answered freely in an e-mail message. Kuomiokoski Oy will make an assessment of the grounds of your complaint and the condition of the product. At the same time, you will also be given instructions on how to proceed.