All of our products have a 14-day return policy. Returning the product is free of charge to the customer, but the original shipping costs will not be refunded. In order for us to be able to process, approve, and refund the return, we kindly ask you to carefully review our return policy (available under the following section). If you are having any problems with the return, or have any questions, please contact the online shop’s customer service by sending a message to email@example.com or by calling us at tel. +358 15 415 1100 on weekdays 10 am–4 pm.
Instructions for exchanging and returning products:
1. Carefully fill out the return form provided with the parcel.
2. Pack the products in the original packaging in which they were delivered to you. Make sure that any tags and other product information are still attached to the products. Enclose the return form in the box and close the parcel.
3. Tape the return consignment note that you received with your order on top of the parcel.
4. If your order was shipped by Matkahuolto, please return the parcel to a Matkahuolto service outlet. Parcels received through Posti must be returned to a Posti outlet.
5. Keep the return receipt that you are given at the outlet. This receipt proves that you have returned the product.